Canada

For shipping to U.S., click here.
For shipping to other international locations, click here.

 

Tommy Bahama Canada ULC ("Tommy Bahama Canada", "we" or "us") is the seller on all TommyBahama.com orders having a delivery address within Canada.

 

TommyBahama.com orders ship on business days, which are Monday through Friday, excluding the following U.S. holidays: New Year's Eve, New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

 

Orders are shipped next business day with the following options and rates:

Due to certain regulations, not all products visible on the website are available for purchase in Canada. Please refer to individual products for restrictions.

All orders are subject to credit card authorization and verification. You will receive an email confirmation once your order has shipped.

Taxes (GST/HST/PST) are calculated at checkout on the total of product cost plus shipping times the tax rate of the province to which your order is being delivered. Tommy Bahama does not charge duty on orders shipped to Canada.

• HST rates are set by each participating province. As a GST/HST registrant (Tommy Bahama Canada ULC # 82089 2537 RT001), we charge either the appropriate rate for the province to which your order is being delivered or, where applicable, only federal GST.
• For orders shipped to an address in British Columbia, we (Tommy Bahama Canada ULC PST-1049-0113) will charge a combined GST/PST rate of 12%.

Payment Options

TommyBahama.com accepts several forms of payment:
American Express
Discover
MasterCard
Visa
JCB
Tommy Bahama Gift Cards

For your convenience, your credit card information will be stored in your TommyBahama.com account. For more information, see our Privacy Policy. For added security, your billing address at TommyBahama.com must exactly match the address on file at your credit card company.

Returns

By Store

Return or exchange your online or store purchase at a Tommy Bahama location. Find your nearest store here.

By Mail

Use the prepaid return label that was included in your shipment. Simply remove or cover all previous shipping labels from your package and affix the return shipping label. Canadian returns ship via Canada Post. Please allow for transit time from your location as our facilities that process returns are located near Toronto, Ontario. Once received at our facility, processing of your return and credit may take up to 5-8 business days. We will send you a confirmation email once we have processed your return.

Don't Have a Return Label?

You can reprint or email your return label by logging into My Account and clicking Order History.

If you are unable to retrieve your return label using this method, please call our Guest Services Team at 1.866.986.8282 and follow the prompts for a return label. You will be instructed to leave your name, order/invoice number and email address used when placing the original order. We will email you a prepaid return label within 24 hours.

Returns are always free using the prepaid return shipping label on orders shipped to the U.S. or Canada. For gift returns and oversized items, please call Guest Services at 1.866.986.8282.

Return Policy

We will accept returns of unworn, unwashed, or defective merchandise within 90 days of purchase for a full refund. Items must be in the condition you received them, in the original packaging, and with all the original tags attached. Women's swimwear must have all tags and hygienic liner intact. Worn and washed products may be returned if damage is due to manufacture defect. Note that our facility is near Seattle, Washington, so please allow for transit time from your location. Once your return is received at our facility, processing of your return may take up to 7 business days. We will send you a confirmation email once we have received your item(s) and the return has been processed. We cannot reimburse original shipping or handling charges. A one-time price adjustment on sale items may be made within 14 days of purchase. The original sales receipt is required in our retail locations. Note that we can only make adjustments for in-stock styles and colors.

Outlet Return Policy

All sales at our Tommy Bahama Outlet Stores are final. Products that are unworn, unwashed, and in the original packaging can be exchanged for product of equal or greater value within 30 days of purchase at any Tommy Bahama Outlet store. The original receipt is required for all exchanges. Swimwear cannot be returned or exchanged. No refunds or store credits will be issued. Find your nearest outlet store here.