International
For shipping to U.S., click here.
For shipping to Canada, click here.
How to Contact Us
By Phone: 00+1.206.905.2808
Guest Services Hours: 6am-5pm PT daily
By Email: internationalGS@tommybahama.com
Delivery to addresses outside the U.S. and Canada is currently unavailable. We apologize for the inconvenience, and look forward to offering international shopping again in the future.
Order Tracking
In-stock items ordered before February 5, 2025, should be delivered within 4-14 business days. Once your order has shipped, you will receive a shipping confirmation email with the tracking number. To track your order, click here.
Updating or Changing Your Order
Our goal is to ship your order as quickly as possible; therefore, we are unable to make any changes to an order once it is submitted.
Returns
If for any reason you are not satisfied with your purchase, please contact us at internationalGS@tommybahama.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. We will accept returns of unworn, unwashed or defective merchandise within 90 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You will still be responsible for any return shipping charges which can range from US$25-US$65.
All international orders must receive a Return Merchandise Authorization (RMA) from Tommy Bahama Guest Services. Returns cannot be accepted in any of our retail stores. Returns will be credited by Borderfree in the original currency used for purchase and include duty, tax and tariffs. Shipping charges are not refundable. At this time, we are unable to offer exchanges on international orders.
For gift returns, please contact us at internationalGS@tommybahama.com for specific instructions for returning the gift item. The return amount will be credited back to the original purchasing credit card.